Store Manager

Responsibilities

• Lead the Herald Square store to success by driving sales, profitability, and productivity across all channels
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends
• Champion a service-first culture through personalized clienteling and exceptional customer experiences
• Inspire, coach, and develop a diverse, high-performing team through regular feedback and goal setting
• Oversee daily operations including inventory management, payroll, loss prevention, and visual merchandising
• Recruit, onboard, and retain top talent that reflects the Coach brand values
• Optimize staffing and scheduling to meet business demands and ensure seamless service

Requirements

• 1–6 years of leadership experience in retail or service industries
• Strong business acumen with a focus on results and operational excellence
• Proficiency in Microsoft Office and experience with retail systems (labor management, inventory, and sales reporting)
• Exceptional communication and interpersonal skills
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks like climbing, bending, and kneeling

Preferred Qualifications

• Background in luxury or fashion retail
• Knowledge of current fashion trends and market competition
• Curiosity regarding digital engagement and social media

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

About the Company

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, we are a global house of brands committed to innovation, inclusivity, and stretching what’s possible. We make beautiful things, crafted to last, designed to help our customers express their true selves.