Store Manager and Customer Experience

Responsibilities

• Promote the organization's culture and values, serving as a role model for the store team.
• Guarantee the achievement of sales targets by inspiring the team and ensuring a premium customer experience.
• Control and oversee store procedures, including checkout, commercial operations, visual merchandising, and replenishment.
• Manage weekly staff schedules and report incidents to the District Experience Manager.
• Lead the induction of new personnel, focusing on customer-centric culture and operational tasks.
• Monitor cash liquidation and ensure all supporting documentation is submitted correctly.
• Ensure the safety and security of the store, the team, and the customers.
• Collaborate with supervisors to create action plans when performance indicators deviate from targets.

Requirements

• Completed, ongoing, or paused studies in Administration, Marketing, or related fields.
• Full availability to work 48 hours per week, including weekends.
• Proven experience leading sales teams for premium or top-tier brands.
• A strong interest in fashion and lifestyle trends.

Benefits

• Discounts at gyms and partner brands.
• Corporate benefits and celebrations on special dates.
• Professional development support, including discounts on language platforms and educational alliances.
• Extended maternity and paternity leave.
• 30% discount on Todomoda and Isadora brands.

About the Company

Blue Star Group is a leading powerhouse of brands in the fashion accessories and lifestyle segment, operating through well-known brands such as Todomoda and Isadora. We focus on connecting emotions with our community by creating positive and memorable brand experiences.