Store Leader

Responsibilities

• Manage the business unit (Store or PAB), ensuring actions are directed toward commercial opportunities, service excellence, and infrastructure.
• Drive team results and career development through continuous training and capacity building.
• Supervise customer service within the store to ensure an excellent customer experience.
• Manage NPS (Net Promoter Score) and daily sales targets, implementing improvement actions when necessary.
• Ensure compliance with quality standards, bank regulations, and established procedures.
• Visit the micro-region to foster new business and acquire new clients.
• Execute engagement actions to motivate and lead the team.

Requirements

• CPA 10 certification (ANBIMA).
• Completed university degree.
• Proven experience as a Relationship Manager (PF or PJ).
• Experience in people management.
• Mobility for field visits.

Preferred Qualifications

• CPA 20 or CEA certification.
• Post-graduate degree.

Benefits

• Variable compensation (PLR + RV).
• Medical and dental assistance.
• Food and meal allowances.
• Complementary pension plan.
• Life insurance.
• Childcare/Nanny assistance.
• Gympass or Totalpass access.
• Transportation vouchers.
• Wellness programs (Be Healthy and PAPE).

About the Company

Santander is a global ecosystem dedicated to helping people and businesses prosper. We value diversity, a horizontal culture, and an innovative mindset that challenges the market to meet customer needs in the digital age.