Store Leader

Responsibilities

• Lead the Mall Of America store to maximize productivity and profitability through high-performing team building and operational excellence.
• Model brand behaviors and coach the team in real-time to ensure a premium client experience and high service standards.
• Drive clienteling and omni-channel strategies, including CRM usage, proactive outreach, and achievement of KPIs such as conversion and AOV.
• Recruit, onboard, and develop a diverse team, providing ongoing coaching and performance management.
• Take full ownership of store financial performance by forecasting, planning, and analyzing business trends to implement action plans.
• Oversee all operational procedures, including scheduling, payroll, inventory integrity, and loss prevention compliance.
• Ensure visual merchandising directives are executed consistently to create compelling brand storytelling.

Requirements

• 3+ years of retail leadership experience in a store or service environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience with CRM and clienteling tools.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Physical ability to lift 25-50 lbs and perform tasks such as climbing, bending, and kneeling.

Preferred Qualifications

• Experience in luxury or premium retail environments.
• Strong data-driven decision-making and stakeholder management skills.
• Social media literacy and understanding of virtual selling trends.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid paternity and maternity leave.
• Commuter benefits.
• Disability insurance.
• Tuition assistance.

About the Company

Kate Spade New York is a global lifestyle brand known for being colorful, bold, and optimistic. As part of the Tapestry portfolio, we design extraordinary things for the everyday, from handbags and ready-to-wear to jewelry and home décor. We celebrate communities of women around the globe and are committed to innovation, inclusivity, and stretching what’s possible.