Store and Customer Experience Manager

Responsibilities

• Promote the organization's culture and values, serving as a role model for the team.
• Guarantee the achievement of store sales targets by inspiring the team and ensuring a premium customer experience.
• Control and oversee store procedures, including checkout, commercial operations, visual merchandising, and replenishment.
• Manage weekly staff schedules and report incidents to the District Experience Manager.
• Lead the induction of new personnel, focusing on customer-centric culture and operational tasks.
• Monitor cash liquidation and ensure all supporting documentation is submitted correctly.
• Ensure the safety and security of the store, the team, and the customers.
• Collaborate with supervisors to create action plans when performance indicators deviate from targets.

Requirements

• Completed, ongoing, or paused studies in Administration, Marketing, or related fields.
• Full-time availability for 48 hours per week, including weekends.
• Proven experience leading sales teams for premium or top-tier brands.
• A strong interest in fashion and lifestyle trends.

Benefits

• Discounts on gym memberships.
• Corporate benefits and celebrations on special dates.
• Discounts on language learning platforms (English and Portuguese) and partnerships with universities.
• Extended maternity and paternity leave.
• Discounts on partner brands and 30% off at Todomoda and Isadora.

About the Company

Blue Star Group is a leading powerhouse of brands in the fashion accessories and lifestyle segment, operating through our renowned brands Todomoda and Isadora. We focus on connecting emotions with our community by creating positive, memorable experiences.