Store and Customer Experience Manager

Responsibilities

• Promote the organization's culture and values, serving as a role model for the store team.
• Guarantee the achievement of sales targets by inspiring the team and ensuring high service standards.
• Oversee and control store operational procedures, including checkout, commercial, visual merchandising, and replenishment.
• Manage weekly staff schedules and report incidents to the District Experience Manager.
• Lead the induction of new personnel, focusing on customer-centric culture and operational tasks.
• Monitor cash liquidation and ensure all supporting documentation is submitted correctly.
• Ensure the safety and security of the store, the team, and the customers.
• Collaborate with supervisors to create action plans when performance indicators deviate from targets.

Requirements

• Completed, ongoing, or paused studies in Administration, Marketing, or related fields.
• Full availability to work 48 hours per week, including weekends.
• Proven experience leading sales teams for premium or first-tier brands.
• A strong interest in fashion and lifestyle trends.

Benefits

• Discounts on gym memberships and language learning platforms (English & Portuguese).
• Corporate benefits and celebrations on special dates.
• Extended maternity and paternity leave.
• Employee discounts: 30% off at Todomoda and Isadora, plus discounts at partner brands.
• A work environment focused on freedom, equality, and professional growth.

About the Company

Blue Star Group is a leading powerhouse of brands in the fashion accessories and lifestyle segment, operating through renowned brands such as Todomoda and Isadora. We focus on connecting emotions with our community by creating positive and memorable customer experiences.