Station Agent

Responsibilities

• Welcome and guide travelers at the Bordeaux bus station
• Advise customers and promote FlixBus services and travel offers
• Manage bus departures and arrivals in coordination with drivers and the operations team
• Handle sales, refunds, and cash management
• Monitor and report service disruptions, delays, or incidents
• Support passengers during network disruptions
• Utilize digital tools to facilitate station operations and passenger reception

Requirements

• Fluency in English and French
• Strong interpersonal skills and excellent customer service orientation
• Proficiency with digital tools and comfort working in a field environment
• Experience in sales or cash management
• Ability to handle stress, maintain flexibility, and work effectively in a team
• Previous experience (minimum 1 year) in hospitality, sales, tourism, or transport is a plus

Benefits

• Transport perks: 12 free Flix trips + 12 discounted tickets for relatives
• Wellbeing support: Access to individual coaching and stress management tools
• Training & development: Access to language courses, online training, and expert workshops
• Mentorship program: Learn directly from experienced colleagues

About the Company

Flix is a leading mobility provider dedicated to making travel more accessible, sustainable, and affordable through a technology-driven approach. We foster a culture of responsibility and innovation, empowering our teams to take initiative and make a real impact on global mobility.