Staff Travel Manager

Responsibilities

• Lead daily Staff Travel operations across calls, emails, and requests
• Ensure achievement of response, resolution, and quality KPIs
• Manage and develop the operations team to drive productivity and engagement
• Oversee accurate handling of duty, compassionate, and other travel requests
• Own budget accountability, cost control, and financial optimization
• Coordinate with external travel providers for non-Etihad bookings
• Monitor KPIs including volume, SLA, backlog, and productivity
• Implement improvements in workflows and operational efficiency
• Ensure adherence to staff travel policies and audit requirements
• Oversee invoice validation and reconciliation

Requirements

• Bachelor’s degree
• 3–5 years in a people leadership role
• 7–10 years of experience in service operations, contact centre, or shared services
• Experience in travel operations or airline staff travel preferred
• Exposure to vendor coordination and basic financial processes

About the Company

Etihad Airways is the UAE’s national airline, shaping the future of global aviation from its hub in Abu Dhabi. Through its "Journey 2030" ambition, the company is expanding its fleet and network to connect people across continents and cultures.