Staff Travel Agent

Responsibilities

• Deliver day-to-day support and high-quality assistance to internal and external customers.
• Manage and resolve customer complaints effectively and appropriately.
• Apply company policies and procedures to support customers across a wide range of general services.
• Coordinate complex or specialist enquiries with relevant teams to ensure comprehensive support.
• Work closely with supervisors to execute assigned activities and maintain service excellence.
• Monitor major customer complaints and escalate key issues to ensure visibility and follow-up.
• Build strong working relationships with internal teams to provide a consistent customer experience.
• Ensure compliance with policies, procedures, and regulations to minimize operational risk.
• Identify opportunities for service and operational delivery improvements.

Requirements

• Minimum Diploma qualification or equivalent relevant experience.
• At least 3 years of work experience in a relevant field.
• Proven ability to handle enquiries and resolve issues with professionalism.

About the Company

Etihad Airways is the UAE’s national airline, shaping the future of global aviation from its hub in Abu Dhabi. We connect people across continents and cultures, driving our “Journey 2030” ambition to expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace.