Staff Systems Engineer

Responsibilities

• Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure
• Support engineering bring-up activities, including component validation and firmware interaction testing
• Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues
• Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements
• Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles
• Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability
• Develop and maintain standard operating procedures, troubleshooting guides, and validation documentation
• Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics
• Participate in on-call rotations or off-hours support during critical engineering milestones or hardware bring-up phases

Requirements

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline
• Strong experience with server hardware architectures and board-level debugging
• Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures
• Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure
• Strong collaboration skills and ability to work effectively in fast-paced engineering environments
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience supporting prototype or pre-production hardware bring-up
• Familiarity with data center facilities, including liquid cooling and power distribution systems
• Experience using Python, Bash, or automation tools for hardware validation or troubleshooting
• Exposure to structured failure analysis and reliability engineering methodologies

Benefits

• Competitive salary and flexible working arrangements
• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
• Disability and life insurance
• 401(k) retirement plan
• Commuter benefits, wellness services, and Employee Assistance Programme (EAP)

About the Company

Graphcore is one of the world's leading innovators in Artificial Intelligence compute, developing hardware, software and systems infrastructure to unlock the next generation of AI breakthroughs. As part of the SoftBank Group, Graphcore shares a bold vision to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. The company enjoys a culture of continuous learning and constant innovation, drawing teams from diverse backgrounds and a broad range of skills and perspectives.