Staff Support Engineer

Responsibilities

• Own Support Engineering's escalation management and drive structural corrections to prevent repeat incidents
• Serve as the senior cross-functional liaison between Support Engineering and Product, Engineering, Security, and Revenue
• Lead AI-assisted tool development and set team standards for code quality and review practices
• Identify and lead team initiatives, ensuring AI adoption objectives are reflected in roadmaps
• Mentor Support Engineers at all levels to develop the next generation of technical leads
• Define and evolve operational practices including escalation workflows and AI-integrated processes

Requirements

• 7+ years of technical product support or engineering experience
• Proven track record leading complex, cross-functional escalations
• Strong programming proficiency in one or more languages
• High understanding of distributed service architecture and AI-powered component integration
• Demonstrated business acumen and ability to align decisions to company OKRs
• Experience mentoring engineers and building team capability

Preferred Qualifications

• Experience with CI/CD automation in a technical leadership capacity
• Familiarity with AI/ML technologies and LLM-based code diagnostics
• Advanced knowledge of Docker, Linux containers, and Kubernetes
• Expertise automating IaaS platforms like AWS, GCP, or Azure
• Experience debugging distributed systems and microservices architectures
• Knowledge of iOS application testing and deployment processes

About the Company

CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, serving as the hub where code moves from idea to delivery. Used by companies like Hinge, HuggingFace, and Samsung, CircleCI helps engineering teams improve productivity and leverage the power of AI.