Staff Program Manager, Trust & Safety

Responsibilities

• Manage key Trust & Safety programs to reduce harmful experiences for users across a diverse product portfolio.
• Collaborate with cross-functional partners in Product, Engineering, Legal, and Policy to proactively identify and mitigate safety risks.
• Apply data-driven frameworks to assess program effectiveness and identify areas for improvement.
• Design and implement safety and compliance initiatives, including policy implementation, content moderation, and regulatory compliance.
• Stay informed about industry best practices and emergent risks associated with new technologies, such as trustworthy AI.

Requirements

• 5+ years of experience in Trust & Safety operations or a related role.
• Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems.
• Strong understanding of online safety issues, including data privacy, misinformation, and fraud.
• Deep understanding of AI safety issues, such as fairness, accountability, and transparency.
• Proven ability to use metrics, dashboards, or reporting to identify trends and improve outcomes.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to work independently and collaborate effectively with diverse stakeholder groups in a fast-paced environment.

Benefits

• Generous performance-based bonus plans.
• Rich medical, dental, and vision coverage.
• Generous retirement contributions with 100% immediate vesting.
• Quarterly all-company wellness days and a quarterly well-being stipend.
• One-time home office stipend and annual professional development budget.
• Considerable paid parental leave.

About the Company

Mozilla is a non-profit-backed technology company dedicated to shaping the internet for the better. We build pioneering brands like Firefox and focus on making the internet a public resource that is open, free, and accessible to all. Our work spans AI, social media, and security, driven by a mission to prioritize people over companies.