Staff Product Manager, Onboarding

Responsibilities

• Own the strategy for customer onboarding, mapping the ideal journey from discovery and sign-up to product adoption
• Utilize data and analytics to identify pain points, measure success, and drive continuous improvement of the onboarding flow
• Design and implement A/B tests to improve UX/UI and optimize the onboarding journey
• Strike the right balance between a frictionless onboarding process and robust KYC controls to mitigate risk to Airwallex and its customers

Requirements

• 5 to 10 years of overall professional experience
• Proven experience in product management, go-to-market propositions, product design, and product planning
• Experience taking products from ideation to delivery, ideally at a global scale
• Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences
• Bachelor’s degree or higher with exemplary academic achievements

Preferred Qualifications

• Solid understanding of Onboarding, UX/UI, KYC, and/or Risk
• Experience in hyper-growth startup environments
• Background in software engineering or the financial product industry

About the Company

Airwallex is a unified payments and financial platform for global businesses. Powered by proprietary infrastructure and software, we empower over 200,000 businesses worldwide—including Brex, Rippling, and Qantas—with integrated solutions to manage business accounts, payments, spend management, and treasury at a global scale.