Staff Product Manager, AI Voice

Responsibilities

• Lead the strategy and roadmap for the AI Voice product, setting the vision for conversational AI guest interactions at scale.
• Proactively identify and resolve gaps in AI accuracy, resolution rates, and system performance.
• Translate enterprise hotel client pain points—such as staffing constraints and multilingual needs—into actionable product improvements.
• Partner with Engineering, AI/ML, and Infrastructure teams to ensure high availability, low latency, and scalability.
• Define and track critical KPIs including resolution rate, accuracy, latency, and containment.
• Drive alignment across engineering, sales, and customer success teams during enterprise rollouts.

Requirements

• 7+ years of experience in product management.
• Proven track record of shipping and scaling AI or conversational AI products within an enterprise SaaS environment.
• Deep technical understanding of LLMs, NLP, dialog management, and underlying AI infrastructure.
• Demonstrated ability to drive alignment across cross-functional teams (engineering, data science, and commercial) without direct authority.
• Ability to connect technical AI performance metrics to tangible business outcomes.
• Experience working closely with enterprise customers to inform product development.

Benefits

• Target cash compensation ranging from $250,000 - $300,000 (salary + quarterly performance bonus).
• Stock option grant.
• Canary Days: Monthly company-wide days off to recharge.
• Self Improvement Club: Monthly budget to support personal goal achievement.
• Professional Development: Dedicated budget for cross-functional professional growth.
• Travel Reimbursement: Stipends for visiting NY, SF, or Dallas offices and credits for stays at partner hotels.

About the Company

Canary Technologies is changing the game for hotels with modern software powered by a hospitality-specific AI platform. Utilized by over 20,000 hoteliers in 100+ countries, Canary helps major brands like Marriott, IHG, and Four Seasons work smarter and wow their guests. We are a Deloitte Technology Fast 500™ company and are backed by top investors including Y Combinator and Insight Partners.