Staff Product Manager, AI Enablement

Responsibilities

• Own the end-to-end product lifecycle for AI-powered features and platforms, from ideation to launch and optimization.
• Define and champion the product vision and roadmap, balancing long-term innovation with short-term business needs.
• Partner with engineering, data science, design, compliance, and commercial teams to deliver scalable and secure AI solutions.
• Build and ship hands-on AI/ML-powered products, including copilots, agents, chatbots, and recommendation systems.
• Drive Product-Led Growth (PLG) initiatives such as in-product nudges, rewards, and lifecycle automation.
• Lead the development of customer service and support automation to deliver intelligent automation across payments and onboarding.
• Ensure compliance, transparency, and responsible AI practices are embedded in all products within regulated domains.
• Mentor and lead other product managers to support team growth and excellence.

Requirements

• 7+ years of product management experience owning core product areas end-to-end for complex, multi-surface products.
• Hands-on experience building and shipping AI/LLM-powered products.
• Deep technical fluency in how modern ML systems are trained, evaluated, deployed, and monitored.
• Data-driven problem-solving skills with strong analytical rigor using SQL or product analytics tools.
• Proven ability to manage stakeholders and align engineering, design, and GTM partners around a shared strategy.
• Experience working in high-ambiguity, 0→1, or early-stage product environments.

Preferred Qualifications

• Experience in fintech, payments, treasury, cards, or B2B financial operations.
• Prior work on growth, lifecycle, or PLG products.
• Technical background in AI/ML, data science, or engineering.
• Experience building customer service/support automation like bots or self-serve flows.
• Experience launching products across multiple regions and languages in a global environment.

About the Company

Airwallex is a unified payments and financial platform for global businesses. Powered by proprietary infrastructure and software, we empower over 200,000 businesses worldwide—including Brex, Rippling, and Navan—with integrated solutions for business accounts, payments, spend management, and treasury at a global scale.