Staff Product Designer

About the Company

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

Responsibilities

• Translate the design vision into your product team’s execution, ensuring clarity and usability across expert-facing workflows.
• Partner closely with product managers, engineers, and AI specialists to align on priorities, user needs, technical feasibility, and business impact.
• Balance depth and usability, ensuring powerful configuration capabilities remain approachable and efficient for expert users.
• Lead UX strategy within your product area, ensuring research insights shape both near-term decisions and long-term improvements.
• Prototype and explore advanced interaction models for workflows, logic building, and AI orchestration.
• Contribute hands-on design work while also setting direction and raising the quality of output within your product team.

Requirements

• 8+ years of experience in product design with a proven track record in complex domains
• Two years of experience in a lead capacity
• Experience designing with AI tools as part of your workflow
• Ability to design for configuration-heavy, expert-facing tools
• Strong systems thinking skills for multi-layered flows, roles, and dynamic logic
• Mastery of interaction and visual design with a portfolio demonstrating complex interfaces
• Research-driven mindset grounded in usability testing and data-informed decision making
• Technical fluency to collaborate with engineers and product managers
• Strong communication and storytelling skills

Preferred Qualifications

• Experience creating human-AI interaction models
• Experience designing tools that enable others to configure AI systems (workflow builders, agent setup tools)
• Background in conversational interfaces, automation tooling, or multimodal interaction design
• Familiarity with design systems in a scaling team
• Knowledge of voice technologies or telephony ecosystems