Staff Planning Specialist

Responsibilities

• Secure timely posting of schedules to meet store needs
• Provide expertise, support, and training to end-users in scheduling
• Support the Staff Planning Manager with administrative elements of schedule management
• Ensure compliance with IKEA employment standards, legal requirements, and labor rules
• Partner with department managers to develop quality schedules aligned with forecasted hours and skill levels
• Contribute to the full staff planning process from forecasting to execution
• Drive process optimization initiatives to enhance staffing effectiveness
• Build leaders' awareness of the staff planning process through education and support

Requirements

• Proven staff scheduling experience
• Experience in a customer-focused service industry, preferably retail
• Knowledge of scheduling software
• Strong understanding of performance metrics and staffing optimization
• Ability to translate business needs into actionable schedules
• High attention to detail and structured way of working
• Ability to handle conflict, negotiation, and stakeholder pressure

About the Company

The IKEA vision is to create a better everyday life for the many people by offering well-designed, functional home furnishing products at low prices. Ikano Retail is the IKEA franchisee owned by the Kamprad family, operating in Singapore, Malaysia, and Thailand.