Staff Cloud Support Engineer

Responsibilities

• Serve as the highest-level escalation point for complex P1/P0 incidents
• Lead cross-functional root cause investigations involving compute, networking, storage, and orchestration layers
• Partner with SRE and Software teams to design systemic fixes
• Design and improve node validation, burn-in processes, and performance baselining
• Influence Kubernetes architecture and workload orchestration
• Troubleshoot NCCL, IB, GPU driver/firmware issues, and distributed training failures
• Act as a technical advisor during high-risk customer incidents
• Mentor P3/P4 engineers and define technical standards

Requirements

• 8+ years of experience in SRE, DevOps, HPC, or Cloud Infrastructure roles
• Advanced Linux systems expertise
• Deep Kubernetes operational experience
• Strong networking knowledge including Infiniband, RDMA, RoCE, and SDN
• Experience supporting AI/ML workloads at scale (GPU clusters)
• Proven track record of resolving multi-layer, distributed system failures
• Strong customer communication and executive-facing presence

Benefits

• Competitive compensation and Restricted Stock Units
• Paid time off and paid holidays
• Comprehensive health, dental, and vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development and tuition reimbursement
• Mental health and wellness support
• Commuter benefits
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4%
• Volunteer time off

About the Company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power the world's most ambitious AI workloads using an energy-first approach.