Sr. Seller Success Manager

Responsibilities

• Build and cultivate strong relationships with dealers in your portfolio, serving as a trusted advisor and business advocate.
• Drive sustainable business growth for dealers through data-driven insights and customized marketplace solutions.
• Leverage performance data and analytics to identify growth opportunities and track key input metrics.
• Partner with dealer leadership to develop strategic account plans that optimize operations and scale their Amazon presence.
• Manage escalations and provide solutions to help dealers navigate challenges and maintain healthy account operations.
• Identify and champion process improvements, including driving adoption of new tools and sharing best practices.
• Collaborate cross-functionally with internal teams such as Product, Operations, and Program Management.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in account management, sales, business development, or client/seller success roles.
• Proven track record of managing a portfolio of accounts and driving measurable business growth.
• Demonstrated ability to build and maintain relationships with senior-level stakeholders (GM and VP-level).
• Strong analytical skills with the ability to interpret performance data and translate insights into actionable strategies.
• Experience managing escalations and resolving complex account issues in a fast-paced environment.
• Excellent verbal and written communication skills.

Preferred Qualifications

• MBA or advanced degree in a related field.
• Experience in the automotive industry, dealership operations, or e-commerce platforms.
• 7+ years of experience in account management or partner success within a technology environment.
• Experience working cross-functionally to advocate for partner needs.
• Familiarity with CRM tools, business intelligence platforms, and performance analytics dashboards.
• Experience in a start-up or early-stage business environment with an entrepreneurial mindset.

About the Company

Amazon Autos is revolutionizing the vehicle discovery and shopping experience, connecting customers with their ideal vehicle. As part of the Amazon Ads organization, we are a rapidly growing team focused on creating innovative discovery and shopping experiences in the complex automotive space.