Sr. Risk Manager, Advertising Trust, Policy Operations

Responsibilities

• Lead strategic initiatives to streamline ad policy operations, improving efficiency while maintaining quality, compliance, and trust.
• Partner with stakeholder teams to deep dive and root cause policy and moderation pain points, designing and implementing scalable improvements.
• Partner with Sales, Product, Operations, and Policy teams to drive automation and tool improvements.
• Explore the use of AI tools, such as LLMs and Agents, to improve stakeholder understanding of policies and automate recurring processes.
• Develop metrics frameworks and analytics to proactively find and address issues.
• Manage stakeholder relationships across multiple teams and regions.

Requirements

• 7+ years of compliance, audit, or risk management experience.
• 7+ years of program or project management experience.
• Experience building cross-functional partnerships and influencing stakeholders across an organization.
• Bachelor's degree or equivalent.
• Advanced knowledge of Microsoft Office products and applications.
• Experience in creating process improvements with automation and analysis.
• Superior verbal and written communication skills.

Preferred Qualifications

• Experience leveraging technology and implementing lean principles or Six Sigma methodologies to drive process improvements.
• Master's degree or equivalent.
• Experience managing, analyzing, and communicating results to senior leadership.
• Experience in an online advertising role with familiarity with advertising products and ad serving technologies.

Benefits

• Comprehensive health insurance including medical, dental, and vision.
• 401(k) matching.
• Paid time off and parental leave.
• Restricted stock units (RSUs) and sign-on payments.
• Access to mental health support and flexible spending accounts.

About the Company

Amazon's advertising business is experiencing rapid growth, creating unique challenges in managing high-volume advertising submissions while maintaining an exceptional customer experience. The Ad Policy team owns global ad policies across all Ad products and Amazon Publishers, working to shape long-term strategy and brand integrity.