Sr Program Coordinator

Responsibilities

• Facilitate student success at the One Stop Student Services Center by assisting with registration, financial aid, and student accounting inquiries.
• Act as a facilitator and case manager to resolve student service issues related to enrollment, billing, and academic records.
• Counsel students and families on financial aid application procedures, eligibility, disbursements, and cost of attendance.
• Provide administrative support for the One Stop website and various enrollment management functions.
• Advise students on the financial and academic impacts of course registration changes, such as adding, dropping, or withdrawing from classes.
• Assist with processing official/unofficial transcripts, enrollment verifications, and degree changes.
• Coordinate with various university departments, including the Registrar, Financial Aid, and Academic Advising, to streamline student support.

Requirements

• Bachelor's degree in a related field, or an equivalent combination of education and experience.
• Minimum of 2 years of relevant experience in program coordination or an administrative function.
• Proven experience in people management and coordination of work.
• Strong communication skills for interacting with students, families, and university colleagues.
• Proficiency in computer literacy and ability to use various software and web-based resources.

Preferred Qualifications

• Experience in higher education student services.
• Specific experience in student financial aid, registration, or student accounting receivables.

Benefits

• Medical, prescription drug, and dental coverage.
• Paid vacation, holidays, and various leave programs.
• Competitive retirement benefits, including defined contribution plans.
• Employee and dependent educational benefits (where applicable).
• Life insurance coverage and employee discount programs.

About the Company

Rutgers University–Newark is an urban public research university and anchor institution located in Newark, New Jersey. The One Stop Student Services Center serves as the epicenter of student support, providing integrated administrative assistance to ensure a seamless academic journey for all students.