Sr Product Support Analyst

Responsibilities

• Receive and review diverse client issues via phone, email, portal, and help desk to define impact and severity
• Document and generate support tickets for tracking and classify issues from low to critical impact
• Coordinate with relevant business and technical groups to initiate prompt resolution for high-impact issues
• Provide level one technical support for desktop, PC, and merchant terminals, including software updates and installations
• Verify system functionality during and after scheduled maintenance and monitor critical path processing
• Escalate complex issues to experienced peers or specialized technical teams as required

Requirements

• High School Diploma or Equivalent
• Minimum of 2 years of relevant professional experience
• Proven experience in a help desk environment
• Experience working with POS Terminals

Preferred Qualifications

• Bachelor's Degree in Computer Science or a related technical field
• Minimum of 4 years of relevant professional experience

Benefits

• Medical, dental, and vision care
• Paid time off and EAP programs
• Retirement and investment options
• Recognition programs and charitable gift matching
• Worldwide days of service

About the Company

Global Payments is a Fortune 500 company that empowers simple, fast, and secure payments for millions of companies worldwide. We provide a complete commerce ecosystem of software and services, supporting over 3 million companies and 600 million cardholders globally.