Sr. Product Operations Manager

Responsibilities

• Own product quality and field performance for the drone and Sky-Hero portfolios, including quality metrics, RMA thresholds, and corrective action playbooks
• Analyze field performance and customer escalation data to guide critical decisions regarding stop-ship, containment, and defect tolerances
• Lead root cause analysis and corrective action efforts in partnership with Engineering, Operations, Finance, and Customer Success
• Set product lifecycle strategy, including SKU architecture, pricing, bundling, and end-of-life planning
• Model product economics, including CoGS and margins, to validate ROI and drive cost reduction initiatives
• Build commercial and sales operations readiness for new product launches, including pricing authority and deal desk workflows
• Travel onsite to customer locations to de-escalate critical situations and serve as a technical and business resource

Requirements

• Bachelor's degree in a technical or business field, or equivalent work experience
• 5+ years of relevant Product Operations Management experience, ideally in a technology or operational environment
• Background in operations, project management, or engineering (e.g., manufacturing, quality, or production engineering)
• Proven experience solving complex user interaction problems and managing technical trade-offs
• Strong problem-solving skills and well-structured written and verbal communication
• Ability to travel domestically and internationally (5-10%)

Preferred Qualifications

• Technical expertise in the design, operation, or back-end support of robots
• Experience working directly with local, state, or federal governmental agencies
• Degree in a STEM field

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off and paid parental leave
• Medical, Dental, and Vision plans
• Fitness programs and emotional/mental wellness support
• Learning and development programs
• Employee Resource Groups (ERGs) and office snacks

About the Company

Axon is on a mission to Protect Life. We are explorers pursuing society’s most critical safety and justice issues with an ecosystem of devices and cloud software. We work in a fast-paced, meaningful environment where employees take ownership and drive real change.