Sr Product Manager, Product Optimization

Responsibilities

• Serve as a primary client advocate for enterprise merchants, focusing on authorization performance and acceptance optimization
• Lead client-facing deep-dive analyses using transaction-level data to identify drivers of approval rate performance
• Act as a subject matter expert on card network rules, issuer behavior, and authorization decline reasons
• Partner with Sales to support revenue growth through data-driven insights and executive-level client discussions
• Translate merchant feedback and analytical insights into clear product opportunities to influence roadmap priorities
• Drive continuous improvement of reporting, dashboards, and alerting capabilities in collaboration with Technology teams

Requirements

• 5+ years of experience in product management, preferably within payments, analytics, or consulting
• Strong expertise in authorization flows, issuer behavior, and card networks (Visa/Mastercard)
• Exceptional analytical skills with strong proficiency in Excel and the ability to interpret large datasets
• Strong executive communication, presentation, and storytelling skills
• Ability to influence outcomes and drive change across cross-functional teams without direct authority
• Bachelor's degree or equivalent relevant experience

Preferred Qualifications

• Experience working directly with Visa, Mastercard, issuers, or acquirers
• Familiarity with SQL for deep-dive data analysis
• Experience leveraging AI or GenAI tools to enhance analytical workflows

About the Company

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. We move money and information in a way that moves the world, providing reliable and secure solutions for the financial services industry.