Sr Partner Delivery Success Manager

About the Company

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

Responsibilities

• Own a portfolio of strategic Parloa partners, driving partner maturity and successful customer delivery outcomes
• Build trusted relationships with partner executives, practice leads, delivery managers, and architects
• Act as a strategic advisor to partners on building and scaling their Parloa services practice
• Guide partners through complex enterprise AI and CX transformation programs
• Partner with Account Executives and Partner Managers to support strategic deals and validate delivery approaches
• Monitor partner-led customer implementations, managing risks and escalations
• Drive operational rigor including governance structures, success metrics, and executive business reviews
• Advocate for partners internally while maintaining accountability for delivery quality and customer outcomes
• Support the evolution of Parloa’s Partner Success function through scalable programs and playbooks

Requirements

• 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, or professional services
• Experience working with global systems integrators, consulting firms, or implementation partners
• Proven track record of managing complex enterprise engagements and driving customer outcomes through partners
• Understanding of enterprise delivery models, implementation methodologies (SAFe Agile, waterfall), and project governance
• Strong executive presence and ability to communicate with partner leadership and technical teams
• Ability to thrive in fast-moving, ambiguous environments with high operational rigor
• Exposure to AI, cloud, automation, data platforms, or enterprise technology ecosystems

Preferred Qualifications

• Experience with conversational AI, CCaaS, or enterprise automation platforms
• Experience supporting multi-region enterprise accounts and global delivery programs
• Familiarity with partner ecosystem models including sourced, influenced, and co-delivery motions
• Experience building or scaling partner programs or enablement frameworks