Sr. Operations Agent - Time Critical

Responsibilities

• Prepare and review documentation including airline bills, motor carrier bills of lading (BOL), and export/import declarations.
• Route shipments via optimal modes of transport such as ground, air, or courier.
• Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers.
• Coordinate with customs brokers to provide documentation and expedite inbound shipment clearance.
• Support sales teams by preparing accurate freight quotes and providing shipping insights.
• Audit domestic freight invoices to identify discrepancies and manage disputes.
• Act as the primary point of contact for client inquiries and resolve shipment service failures.

Requirements

• Minimum of 3 years of experience in freight operations, logistics, or a related field.
• At least 2 years of practical experience with motor carriers, freight forwarders, or express couriers.
• High School Diploma or GED required.
• Proficiency in TMS/ERP systems and the Microsoft Office suite.
• Strong analytical skills and meticulous attention to detail.
• Ability to work under pressure in a fast-paced, time-critical environment.

Preferred Qualifications

• Bachelor’s degree in Business, Supply Chain, or Logistics.

About the Company

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries, providing individual services that address our clients' complex logistics challenges.