Sr. Office Experience Manager

Responsibilities

• Own day-to-day office operations, including reception, guest greeting, mail, shipping, and deliveries.
• Manage facility vendors and maintenance requests end-to-end, including work orders, project tracking, and budget management.
• Maintain community spaces, conference rooms, and call booths to ensure they are orderly and well-stocked.
• Plan and execute company events, community meetings, and special projects from initial direction through setup and cleanup.
• Coordinate new hire onboarding logistics with the People Team, including presentations, equipment distribution, and catering.
• Partner with the global office experience team to coordinate cross-office communication, meetings, and employee travel.
• Support Executive, IT, People, Marketing, and Revenue teams with office logistics, visitor management, and special requests.

Requirements

• 5+ years of experience in office management, employee programming, event planning, hospitality, facilities, or community partnerships.
• Exceptional customer service instincts and the ability to build strong cross-functional relationships.
• Strong organizational and data tracking skills with experience managing multiple projects and budgets.
• Excellent written and verbal communication skills with professional discretion.
• Ability to prioritize and execute effectively under pressure.
• Legal authorization to work in the United States without current or future sponsorship.

Preferred Qualifications

• Experience in a high-growth startup environment.
• Knowledge of global office management best practices, including health and safety and workplace design.
• Experience managing workplace renovations or facility projects.
• A track record of independently owning projects end-to-end.

Benefits

• Highly competitive, employer-heavy coverage (including $0 premium options).
• Strong 401(k) match and equity.
• Flexible time off.

About the Company

Pendo was founded in 2013 to help companies understand and improve their software experience. Our mission is to improve society's experience with software. We are one of the fastest-growing startups in the industry, supported by leading institutions like Salesforce Ventures and Spark Capital.