Sr. Observability Platform Engineer

Responsibilities

• Architect and lead the design of comprehensive observability platforms using ELK Stack, New Relic, Datadog, and other emerging technologies
• Establish observability standards, best practices, and governance frameworks across the global organization
• Mentor and guide junior engineers and platform teams in observability implementation and optimization
• Develop advanced monitoring strategies, custom dashboards, and intelligent alerting frameworks
• Lead cross-functional initiatives to instrument applications and infrastructure for end-to-end visibility
• Optimize observability infrastructure for scalability, cost-efficiency, and performance at enterprise scale
• Design and implement automated remediation workflows and self-healing capabilities
• Lead incident response efforts and drive post-incident analysis and continuous improvement

Requirements

• 8+ years of experience in platform engineering, DevOps, or systems engineering
• 6+ years of hands-on expertise with enterprise observability platforms (ELK Stack, New Relic, Datadog, etc.)
• Deep understanding of monitoring architectures, logging strategies, metrics collection, and distributed tracing
• Extensive experience with Application Performance Monitoring (APM) and Real User Monitoring (RUM)
• Advanced proficiency in scripting and programming languages such as Python, Go, or Bash
• Extensive experience with cloud platforms (AWS, Azure, or GCP) and multi-cloud environments
• Strong expertise in containerization and orchestration using Docker and Kubernetes
• Proven experience designing and implementing Infrastructure as Code (Terraform, CloudFormation, or Ansible)
• Demonstrated leadership and mentoring capabilities

Preferred Qualifications

• Experience architecting observability solutions for large-scale, distributed systems
• Knowledge of OpenTelemetry or other advanced instrumentation technologies
• Experience with machine learning-based anomaly detection and intelligent alerting
• Familiarity with chaos engineering and resilience testing
• Relevant cloud or vendor-specific observability certifications

Benefits

• Flexible benefits including health and welfare insurance, retirement programs, and parental leave
• Travel perks including weekly deals on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on a dedicated learning platform
• Inclusive culture with global INclusion Groups

About the Company

American Express Global Business Travel (Amex GBT) is a leading global business travel management company. We provide travel solutions to companies, organizations, and government agencies, helping our colleagues and clients achieve success through an inclusive and collaborative culture.