Sr Manager, Customer Success, Data Centers

Responsibilities

• Lead cross-functional value streams to deliver complex products, commissioning, and services to Data Center customers across the Asia Pacific & Middle East region.
• Drive an integrated customer experience across Engineering, Operations, Project Management, and Aftermarket to ensure flawless project execution.
• Take full responsibility for project definition, planning, and execution, including identifying risks and implementing mitigation strategies.
• Oversee high-stakes projects to ensure they are delivered on time, within scope, and strictly within budget.
• Partner with Engineering and Product teams to ensure design and delivery align with customer expectations and quality standards.
• Collaborate with Sales teams to deepen customer relationships and identify opportunities to expand share of wallet.
• Host program performance reviews with internal stakeholders and external client executives.

Requirements

• Bachelor's degree, preferably in Mechanical or Electrical engineering.
• 10+ years of experience in customer management roles within projects, operations, sales, application engineering, or aftermarket.
• Ability to travel 30-40%.

Preferred Qualifications

• Master’s degree or other advanced degree.
• Demonstrated technical aptitude and learning agility.
• Proven ability to lead large-scale, cross-functional programs and manage teams through influence in a matrix structure.
• Strong communication skills and a passion for exceeding customer expectations.

Benefits

• Flexible schedules and parental leave.
• Professional development opportunities to drive career growth.
• Access to an Employee Assistance Programme.

About the Company

Carrier is a global leader in intelligent climate and energy solutions, committed to creating technologies that matter for people and the planet. With a workforce of approximately 56,000 individuals, we strive to be the world's first choice in security, shipping, and HVAC technology.