Sr Manager, AI Platforms Service Management

Responsibilities

• Own the end-to-end service lifecycle for Micron's AI platform portfolio, including Microsoft 365 Copilot, GitHub Copilot, Anthropic Claude, and Azure OpenAI
• Lead a team of platform service engineers and adoption specialists to manage AI platforms as products
• Drive deployment, operations, and optimization, ensuring platforms meet defined SLOs for availability, latency, and quality
• Manage AI platform unit economics, including token consumption and license utilization, using FinOps or TBM models
• Define and operate the service management framework, including incident response, change management, and problem management
• Maintain a clear service catalog and lead enablement programs to drive global workforce adoption
• Partner with Security, Legal, and Privacy teams to embed Responsible AI controls and ensure compliance
• Manage senior-level relationships with AI vendors and hyperscalers to influence roadmaps and optimize commercial terms

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, Business, or a related field
• 7+ years of experience in enterprise IT, platform operations, or service management
• 5+ years of people leadership experience, including managing multi-disciplinary teams in a global organization
• Deep knowledge of the modern enterprise AI stack (e.g., Azure OpenAI, Copilot, Anthropic)
• Proven experience with SLAs/SLOs, incident management, and ITSM tooling
• Familiarity with FinOps, Technology Business Management (TBM), or chargeback/showback models

Preferred Qualifications

• Experience leading large-scale rollouts of AI platforms like Microsoft 365 Copilot or GitHub Copilot
• Experience supporting IT services in semiconductor manufacturing or other 24/7 regulated environments
• Track record of building enterprise AI service catalogs or cost-consumption programs
• Industry certifications such as ITIL 4, FinOps Certified Practitioner, or PMP
• MBA or an advanced technical degree

About the Company

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.