Sr. Managed Services Consultant

Responsibilities

• Drive product retention, consumption, and growth for a global portfolio of customers
• Identify and articulate customer requirements to design end-to-end business solutions
• Act as the primary day-to-day contact for stakeholders, agencies, and system administrators
• Assist leading brands in building social media campaigns and process flows using the platform
• Analyze customer product adoption and identify opportunities for upsell or cross-sell
• Identify platform gaps and optimization opportunities to fulfill client expectations
• Establish and nurture senior-level relationships built on trust to develop client champions
• Provide ongoing training and enablement to ensure customers are educated on platform capabilities

Requirements

• 4+ years of experience in account management at a brand, agency, or tech company
• Experience with SaaS, CRM, or web technologies
• Digital marketing experience across various social platforms
• Strong analytical skills with the ability to visualize data and present business cases
• Deep knowledge of social media platforms such as Facebook, Instagram, X, LinkedIn, and TikTok
• Proven ability to manage multiple projects simultaneously under tight deadlines
• Excellent problem-solving, critical-thinking, and communication skills

Preferred Qualifications

• Direct experience working with social media management software
• Industry-specific knowledge across different verticals or lines of business
• Experience leading customers through change management processes

About the Company

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM). We empower brands to deliver extraordinary experiences at scale across every customer touchpoint by combining human instinct with the speed and efficiency of AI. Today, over 1,900 enterprises and 60% of the Fortune 100 rely on Sprinklr to unify data, break down silos, and act on real-time insights.