Sr. IT Support Specialist

Responsibilities

• Serve as the primary escalation point for employee technical assistance via in-person, chat, and email
• Maintain in-office presence five days a week to address support requests
• Oversee upkeep of office systems, including teleconferencing, networking, and AV equipment
• Execute advanced troubleshooting for hardware and software issues
• Mentor the IT Support team by sharing technical expertise and process insights
• Deliver exemplary VIP support to the executive team
• Document IT processes and manage hardware/software assets
• Provide end-user training through office hours, one-on-one sessions, and instructional videos
• Undertake repairs, maintenance, and installations of computer hardware and software

Requirements

• Minimum 3 years of experience in a corporate IT environment
• Minimum 2 years of experience providing VIP level support
• Proficiency in OSX, Windows, iOS, and Android
• Familiarity with Okta and Identity Management (SCIM, SAML, OAuth)
• Proficiency in endpoint management systems such as JAMF
• Competence in networking tools, particularly Meraki
• Experience with teleconferencing equipment
• Working knowledge of Google Apps, Office 365, and Atlassian tools
• Functional experience in an agile work environment
• Capability to lift objects up to 50 pounds

About the Company

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S., providing platforms for asset management, procurement, accounting, and more to help public sector organizations operate efficiently.