Sr. IT Support Engineer - Manager

Responsibilities

• Implement and maintain critical IT infrastructure to ensure optimum performance and meet departmental KPIs and SLAs.
• Act as a technical escalation point for IT Support Technicians, remote teams, and Operations.
• Manage site-wide IT projects, including the creation, review, and execution of change management requests and project plans.
• Liaise with global SME teams to facilitate the installation and maintenance of networking and server infrastructure.
• Perform site audits on technical infrastructure to ensure adherence to Amazon IT and Health & Safety guidelines.
• Provide direction, mentoring, and training to IT Support Technicians and other engineers.
• Manage vendor relationships, including requesting quotes and purchasing equipment in accordance with budgets and policies.
• Contribute to the on-call schedule for high-severity incidents at the home site and within the region.

Requirements

• Bachelor's degree in IT, Computer Science, or an equivalent field.
• Proven experience with networking technologies including TCP/IP, subnetting, DNS, and DHCP.
• Experience working with Windows server technologies such as AD, DFS, Print Services, and SCCM.
• Professional experience in technical support within a corporate setting.
• Proficiency in supporting Windows, Mac, and/or Linux operating systems.

Preferred Qualifications

• Extensive experience supporting a Windows server environment.
• Experience supporting video conferencing and teleconferencing equipment.

About the Company

Amazon is a global leader in e-commerce and technology, dedicated to being the place where customers can find, discover, and buy anything online. Our Operations and OpsTechIT teams are at the heart of this mission, ensuring our fulfillment centers and logistics networks run smoothly through cutting-edge technology and infrastructure support.