Sr IT Customer Support Specialist

Responsibilities

• Lead and shape global IT support operations by defining and executing service strategies
• Manage and mentor a team of support professionals to deliver world-class customer service
• Provide technical support and troubleshooting for complex IT issues reported by customers
• Resolve high-level technical problems and manage escalation processes
• Collaborate with cross-functional teams to identify root causes of issues and implement long-term solutions
• Document and track customer interactions and resolutions within the ticketing system
• Ensure timely and effective communication with customers regarding issue status

Requirements

• Minimum 5 years of IT Support Experience
• Extensive people management experience
• Strong technical proficiency

Preferred Qualifications

• Bachelor's Degree in IT or a related field
• Excellent problem-solving and analytical skills
• Customer-centric mindset with a focus on user experience
• Proven project management and team-building skills
• Ability to adapt quickly to changing technological environments

About the Company

Honeywell is a global leader in technology and manufacturing, driving innovation across various industries to solve complex challenges and improve efficiency for customers worldwide.