Sr Invoicing Agent

Responsibilities

• Research, resolve, and answer customer inquiries regarding service failures and billing problems.
• Monitor airway bill batches to ensure duty and tax paperwork is submitted for timely invoicing.
• Issue credits and debits to customer accounts as warranted.
• Verify the accuracy of customer invoices and manage their distribution.
• Maintain organized and updated records of invoice registers, duties, taxes, and customer files.
• Prepare cash receipts and bank deposits.
• Ensure 100% daily billing for internal FedEx-BSO operations.
• Handle escalated or complex issues and support supervisor or manager activities.
• Coordinate team activities or agency contract staff as required.

Requirements

• High School Degree or equivalent.
• Three years of experience in Billing or Accounts Receivable.
• At least 18 months of experience specifically as a Billing Clerk.
• Fluency in English with excellent oral and written communication skills.
• Minimum typing speed of 35 WPM.

Preferred Qualifications

• Experience with word-processing software and spreadsheets.
• Experience operating a CRT.

About the Company

FedEx is a world-class company, consistently recognized as a technology innovator and one of the world’s most admired and respected brands. We pride ourselves on being a great place to work and are committed to social responsibility and sustainable operations across our global network.