Sr. HR Generalist

Responsibilities

• Resolve standard and escalated, complex, or sensitive employee and manager inquiries regarding onboarding, mid-lifecycle changes, and offboarding
• Execute and troubleshoot complex systems issues, identifying root causes and escalating for remediation
• Support process design, SOP updates, and workflow improvements with a focus on automation and global scalability
• Contribute to the implementation and enhancement of ServiceNow Lifecycle Events by validating workflows
• Participate in cross-functional working groups with HRIS, Payroll, Legal, IT, and Talent Acquisition to optimize processes
• Monitor KPIs, SLAs, and case trends to identify operational gaps and recommend improvements
• Provide coaching and knowledge-sharing to team members to support capability building

Requirements

• 4+ years of experience in HR operations, People Solutions, or HR shared services
• Expert-level experience in Workday, including business process logic and advanced transactions
• Strong experience with ServiceNow or similar ticketing systems
• Demonstrated ability to improve processes, author SOPs, and support global standardization
• Excellent judgment, communication, and stakeholder management skills
• Ability to work with high complexity, ambiguity, and sensitive escalations

Benefits

• Comprehensive healthcare including medical, dental, and vision
• Retirement benefits with 401k plan and company match
• Paid vacation, sick time, and approximately 13 paid holidays per year
• Parental leave and well-being benefits
• Employee Stock Purchase Plan

About the Company

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising. With nearly 4,000 employees across more than 30 offices, our technology helps advertisers reach the right audiences across the open internet, supporting trusted journalism and quality entertainment worldwide.