Sr. Director, PAP Operations and Vendor Strategy

Responsibilities

• Own and continuously improve day-to-day operations and vendor management for the Lilly Cares Patient Assistance Program (PAP).
• Develop scalable processes, governance frameworks, and SOPs to ensure regulatory, privacy, and quality compliance.
• Lead comprehensive vendor strategy, including selection, contracting, onboarding, and ongoing performance management.
• Establish and monitor key performance indicators (KPIs) to track program health and patient impact.
• Lead the PAP project management function, building integrated project plans, risk registers, and status reporting.
• Drive change management for operational transformation initiatives across the team.
• Serve as a key cross-functional partner to Legal, Finance, Compliance, and Medical Affairs.
• Lead, mentor, and coach direct reports to foster a high-performance, inclusive team culture.

Requirements

• Bachelor's degree.
• Minimum 7 years of experience in pharmaceutical, patient services, or healthcare access operations.
• Proven experience managing vendor ecosystems and multi-vendor performance in a regulated environment.
• Minimum 3 years of people leadership experience.
• Must be authorized to work in the United States on a full-time basis without sponsorship.

Preferred Qualifications

• Advanced degree (MBA, MHA, MPH, or equivalent).
• Demonstrated leadership of complex operational programs and project management infrastructure.
• Experience in patient assistance programs or specialty pharmaceutical operations.
• Familiarity with FDA, FCA, HIPAA, and privacy regulations.
• Lean Six Sigma or equivalent continuous improvement experience.
• Strong analytical skills with the ability to translate operational data into strategic insights.

Benefits

• Competitive salary ranging from $154,500 to $226,600.
• Company bonus eligibility based on individual and company performance.
• Comprehensive medical, dental, vision, and prescription drug benefits.
• 401(k) and pension programs.
• Vacation, life insurance, and well-being benefits.

About the Company

Eli Lilly and Company is a global healthcare leader dedicated to discovering and bringing life-changing medicines to those who need them. Headquartered in Indianapolis, Indiana, Lilly unites caring with discovery to improve the understanding and management of disease and make life better for people around the world.