Sr. Director, Global Customer Success

Responsibilities

• Increase renewal rates and reduce churn
• Expand revenue through cross-sell and up-sell opportunities
• Enhance product adoption, customer satisfaction, and health scores
• Use data and analytics to drive customer success metrics and decisions
• Map and enhance the customer journey and segmentation strategies
• Oversee onboarding, training, and professional services
• Recruit, mentor, and retain top talent within the Customer Success team
• Implement enablement programs around DevOps, DevSecOps, and Application Security

Requirements

• Proven experience in a Senior Customer Success leadership role within a SaaS company
• Experience in application security or a related industry preferred
• Demonstrated success in transforming and scaling global customer success organizations
• Strong technical background with ability to understand complex technical concepts
• Data-driven mindset with experience leveraging analytics
• Excellent interpersonal and communication skills

Benefits

• Medical, Dental, and Vision coverage
• Wellness benefits
• "Take What You Need" time off policy
• Extensive development and training offerings
• Generous 401k match

About the Company

Veracode is a global leader in Application Risk Management for the AI era, helping organizations build and maintain secure software from code creation to cloud deployment.