Sr. DHS Support Service Specialist

Responsibilities

• Provide onsite Tegris support including maintenance and problem solving
• Manage Tegris Level 1 and 2 support cases
• Escalate Level 3 support cases to Engineering
• Conduct ongoing end-user training for Operating Room staff
• Adhere to company quality system processes, protocols, and SOPs
• Maintain professional relationships with customers and colleagues
• Participate in training seminars and trade shows

Requirements

• B.S. in Information Systems, Information Technology, or a related field
• 4 years of experience in healthcare IT, OR technologies, or Sterile Processing technologies
• Understanding of client/server technologies, networking, and IT Security
• Strong problem-solving and organizational skills

Preferred Qualifications

• Experience with Tegris OR Integration systems
• Ability to work in fast-paced, changing environments

Benefits

• Health, Dental, and Vision insurance
• 401k plan with company match
• Paid Time Off
• Wellness initiatives and Health Assistance Resources
• Life Insurance
• Short and Long Term Disability
• Health and Dependent Care Flexible Spending Accounts
• Commuter Benefits
• Parental and Caregiver Leave
• Tuition Reimbursement

About the Company

Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows, including intensive care, cardiovascular procedures, operating rooms, and sterile reprocessing.