Sr. Customer Supply Chain Analyst

Responsibilities

• Drive supply chain value for strategic customers by planning and executing high-level customer service through internal and external collaboration.
• Facilitate timely and effective supply chain communication and information flow across internal functions and external business partners.
• Lead customer order management execution, proactively monitoring customer fulfillment performance, backlogs, and production order status.
• Identify and resolve roadblocks related to shipment constraints to ensure committed ship dates are met.
• Collaborate with customer program teams (PLM, commercial, sales) to manage customer priorities and ensure forecast accuracy within the ERP system.
• Work with plant and regional supply chain planners to ensure sufficient supply plans meet customer demand at the work center level.
• Support new product introductions (NPI), product changes, and customer transition plans.
• Maintain customer delivery metric tracking and communication for internal and external scorecards.
• Support cost-saving, lean initiatives, and process improvement projects.

Requirements

• Bachelor's Degree in Supply Chain, Business, or a technical field.
• 2+ years of Supply Chain or equivalent experience.
• Strong SAP experience, specifically in Production, Planning, and Scheduling.
• Fluent in written and spoken English.
• Demonstrated decision-making, negotiation, and conflict management skills.
• Proven ability to use lean techniques.
• Strong communication and presentation skills with the ability to interact at all levels of the organization.

Preferred Qualifications

• APICS or Institute for Supply Management (ISM) certifications (e.g., CPIM, CSCP, CPSM, C.P.M., A.P.P.).

Benefits

• Company-wide bonuses and long-term incentives aligned with business results.
• Comprehensive medical and dental coverage for salaried employees.
• Food coupons and a structured savings fund (in addition to Mexico statutory benefits).
• Company-sponsored life insurance and total permanent disability protection.
• Paid time off and access to an Employee Assistance Program.
• Employee recognition programs to celebrate successes.

About the Company

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. Our technologies push the boundaries of what’s possible, from the depths of the ocean to the farthest reaches of space. Our Optical Communications segment provides industry-leading optical solutions across the broader communications industry, supporting carrier and enterprise networks.