Sr. Customer Success Manager

Responsibilities

• Orchestrate relationships with assigned enterprise customers to drive adoption, retention, and organic marketing objectives.
• Establish regular communication cadences (weekly, monthly, quarterly) to review executive dashboards and program status.
• Act as a strategic advisor, helping customers build Success Strategy Plans and achieve key performance indicators.
• Advocate for customer needs cross-departmentally and manage concerns through a defined remediation process.
• Create compelling reports that translate SEO impact into clear business impact for stakeholders.
• Serve as the primary liaison for technical inquiries, platform escalations, and product training.
• Collaborate with Sales, Marketing, and R&D teams to ensure a seamless customer experience.

Requirements

• Minimum of 5 years of Customer Success experience in a B2B SaaS environment.
• At least 2 years of experience managing a book of business and driving client success.
• Proven experience working with digital or organic marketing teams (SEO, content, web/IT).
• Strong knowledge of organic search and how SEO activities influence search engine algorithms.
• Strong analytical, problem-solving, and project management skills.
• Ability to travel to customer sites as needed.

Preferred Qualifications

• 4-year college degree or equivalent professional work experience.
• Experience using Gainsight for customer documentation and task management.
• High level of AI literacy and competency.

About the Company

Conductor is the leading enterprise AEO platform. Today’s top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines. From tracking visibility in LLMs to real-time monitoring of technical site health and scaled AI content creation, Conductor provides a single source of truth that fuels digital growth.