Sr. Customer Onboarding Analyst

Responsibilities

• Audit new account and update requests to ensure compliance with US, Regional, and Global guidelines.
• Serve as the primary internal contact for sales personnel regarding customer account issues, onboarding needs, and billing inquiries.
• Troubleshoot errors within GO/COMET during account creation, updates, or CMF maintenance.
• Provide coaching to Sales teams regarding Customer Onboarding processes.
• Act as an intermediary between US and MDM support teams in the Service Center.
• Collaborate with Commercial and Finance teams to verify Customer Master attributes, linkage, and credit status.
• Support the Reseller onboarding process and Commercial Implementation batch processes.
• Manage Customer Onboarding reporting, focusing on tracking Local CMF SLA and compiling analysis for monthly and semi-annual reporting.
• Serve as a technical resource for implementing new automated processes within CMF and Customer Onboarding workstreams.

Requirements

• BS/BA in a related discipline with 5-8 years of experience in a related field (or MS/MA with 3-5 years of experience).
• In-depth knowledge of Excel and SQL.
• Proficiency with COMET and GO systems.
• Direct experience with Customer Onboarding and CMF policies.

Benefits

• Competitive pay and bonus/incentive programs.
• Retirement savings with 401K company match.
• Comprehensive medical, dental, and vision plans.
• Generous Paid Time Off starting at 4 weeks.
• Tuition reimbursement and outstanding training opportunities.
• Employee discount programs and work-life assistance programs.

About the Company

DHL Express is the #1 Express Delivery and Logistics Company in the world. We are committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business through personal commitment to our customers, our colleagues, and our global communities.