Sr. Creative Program Manager

Responsibilities

• Own end-to-end resource management and capacity planning for a studio of 25+ creatives across 10+ global businesses
• Build and maintain forecasting models to anticipate demand and inform headcount and vendor recommendations
• Manage the studio's project management platform (Workfront) to ensure it serves as the single source of truth for project status and resource allocation
• Triage and traffic all new creative requests, assessing scope and determining ownership
• Design, document, and implement scalable mechanisms to improve studio efficiency, throughput, and quality of output
• Develop and maintain studio health dashboards providing visibility into capacity utilization and delivery performance
• Partner with senior leadership on planning, goal development, and resource strategy
• Drive cross-functional alignment and manage escalations between internal creative teams and global business partners

Requirements

• 8+ years of program or project management experience
• Experience using data and metrics to determine and drive operational improvements
• Experience owning end-to-end program strategy and communicating results to senior leadership
• Deep experience owning and administering Workfront as a system of record
• Proven ability to design and implement scalable processes and mechanisms
• Experience managing complex, cross-functional programs with minimal supervision
• Strong written and verbal communication skills, including experience presenting to senior leadership

Preferred Qualifications

• 5+ years of driving process improvement experience
• Strong process improvement background (e.g., CIP, Kanban, Kaizen, Lean)
• Experience in a shared-services or centralized creative model
• Experience working in a matrixed organization
• Knowledge of general AI tools
• B2B marketing, transportation, logistics, or supply chain experience

About the Company

Creative Garage is an internal central shared-services creative studio at Amazon that supports the global supply chain organization. We develop brand strategy and creative solutions that engage global transportation audiences by telling the human stories behind logistics.