Sr Client Service Consultant

Responsibilities

• Act as a liaison between various departments, such as Accounts and IT, to achieve common objectives
• Answer inquiries and facilitate the resolution of customer issues
• Handle escalations pertaining to unresolved cases
• Troubleshoot issues to identify root causes and maintain positive customer rapport
• Translate user-oriented language into technical information for effective communication
• Track and document requests, ensuring proper notation of customer problems
• Document problems and solutions to assist in training lower-level support staff
• Participate in the development of departmental goals and identify process improvement opportunities

Requirements

• Bachelor's Degree, preferably in Healthcare or Banking and Finance
• 3-4 years of professional experience in a client service or support role
• Excellent communication skills
• Proficiency with Microsoft Office products
• Knowledge of basic computer troubleshooting steps
• Ability to work on a shifting schedule

About the Company

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. We are a financially strong organization and a proud part of Constellation Software Inc. (CSI), providing long-term stability alongside entrepreneurial autonomy.