Sr Associate, Payment Operations - Payments Product Delivery

Responsibilities

• Coordinate with the Product Delivery Manager to drive end-to-end delivery, including impact assessments and resource alignment.
• Lead the design-to-delivery and change management of new services and enhancements while enforcing risk, control, and compliance requirements.
• Maintain visibility into business initiatives and client mandates to manage the Payments Operations change pipeline.
• Define and implement optimized operating models by mapping processes and identifying opportunities for scalability and resiliency.
• Develop strategic hypotheses and business cases to secure stakeholder buy-in for operational recommendations.
• Drive process and tool enhancements through proactive reengineering to increase efficiency.
• Provide regular status updates to senior management and business stakeholders.

Requirements

• Proven experience in product management or a related domain with a track record of delivering results.
• Hands-on expertise in operational management, change readiness, and product deployment.
• Demonstrated ability to partner with stakeholders to design and implement process improvements using digital tools.
• Strong interpersonal and communication skills, with the ability to influence peers and executives.
• Logical, structured problem-solving skills and disciplined decision-making.
• Solid understanding of controls, risk management, and compliance protocols.

Preferred Qualifications

• Developed knowledge of the product development life cycle.
• Knowledge of the Payments life cycle (e.g., flow of funds, controls) and Payment Operations tools.
• Experience managing large-scale operations and transformation agendas.
• Expertise in data analysis and manipulation to support hypothesis generation.
• Proficiency in Excel and the ability to storyboard effectively using PowerPoint.

About the Company

JPMorganChase is a leading global financial institution providing innovative solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients. We are a leader in investment banking, commercial banking, financial transaction processing, and asset management.