Sr. Associate Manager - Training

Responsibilities

• Support the implementation of training programs for new hires and existing employees
• Coordinate with internal stakeholders and clients regarding training schedules and outcomes
• Monitor training effectiveness through data analysis and feedback collection
• Collaborate with Service Delivery, Quality, and Operations to identify performance trends
• Plan and deploy training initiatives that support operational goals
• Evaluate training materials for effectiveness and recommend improvements
• Prepare reporting updates, performance summaries, and training metrics
• Assist in the onboarding and coordination of training team members

Requirements

• Minimum 3 years of BPO experience
• 1–2 years supporting or coordinating Sales Training and Development
• At least 1 year of experience in a POC or Supervisor-level role
• Strong sales leadership experience with measurable results
• Solid understanding of training and learning principles
• Proficient in MS Office (Excel, PowerPoint, Word, Outlook)
• Strong written and verbal communication skills
• Ability to collaborate across departments

About the Company

Sutherland is a group of driven and hard-working individuals seeking to build fulfilling careers through excellence in service and training.