Sr Associate IS Engineer – Citrix Operations

Responsibilities

• Own and manage Citrix Virtual Apps and Desktops infrastructure to ensure performance, availability, and compliance
• Maintain the health and resiliency of Citrix environments, including Citrix Cloud and Citrix ADC (NetScaler)
• Perform patching, updates, and system upgrades in accordance with enterprise change management policies
• Troubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integration
• Serve as the technical escalation point for Citrix-related issues within IT operations
• Document configurations, SOPs, and architecture decisions to support audits and operational continuity
• Collaborate with project and security teams to support deployments and lifecycle initiatives
• Monitor system alerts and implement long-term corrective actions for systemic issues

Requirements

• Bachelor's or Master's degree with 5-9 years of professional experience
• 5+ years of experience managing and supporting enterprise-scale Citrix environments
• Deep expertise in Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), and Citrix Cloud
• Proficiency with Windows Server, Active Directory, and Group Policy
• Strong scripting skills using PowerShell and Python
• Mandatory Citrix Certified Associate – Virtualization (CCA-V) certification

Preferred Qualifications

• Citrix Certified Associate - Networking (CCA–N)
• Microsoft Certified: Windows Server or Azure Administrator
• VMware Certified Professional (VCP)
• Experience collaborating in regulated or GxP-compliant environments

About the Company

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases and make people’s lives easier, fuller, and longer. A biotechnology pioneer since 1980, Amgen remains on the cutting edge of innovation, discovering and delivering innovative medicines to help millions of patients worldwide.