Sr. Associate I, Instrumentation & Calibration Technical Support

Responsibilities

• Install, calibrate, maintain, qualify, and repair laboratory instruments such as HPLC, GC, thermometers, osmometers, KF titrators, FTIR, and pH meters
• Collaborate with scientists to troubleshoot system malfunctions and initiate repair tickets with vendors
• Manage data entry within calibration and maintenance software
• Assist with vendor scheduling, communications, and onsite service escorting
• Track laboratory instrument metrics including repair downtimes, on-time completion rates, and defects
• Adhere to GxP regulations by following SOPs, maintaining accurate documentation, and ensuring quality control
• Follow safety procedures for the proper handling and disposal of laboratory waste

Requirements

• Bachelor’s Degree or equivalent years of directly related experience
• 2 years of relevant experience in a laboratory or technical support environment
• Fluency in reading, writing, and communicating in English
• Knowledge of GxP regulations and laboratory instrument maintenance

Preferred Qualifications

• Knowledge of repairing HPLC PDA and mass spectrophotometer (MS) instruments
• Familiarity with CMMS software
• Experience working within a highly regulated Pharma R&D environment

Benefits

• Robust benefits package including health and life insurance
• Retirement plans
• Flexible time off

About the Company

Alcon is the global leader in eye care, dedicated to helping people see brilliantly through innovative devices and solutions. Founded in 1945, Alcon develops and manufactures products for the full life cycle of eye care needs, serving patients in 180 countries worldwide.