Sr. Associate I, Customer Service Support (Order Management - Korean Speaker)

Responsibilities

• Oversee end-to-end order processing, including intake, validation, modification, and closure for sales, returns, samples, and equipment.
• Ensure all orders are processed accurately in alignment with internal policies and service standards.
• Manage backorder communications with customers and the sales team.
• Monitor order status throughout the order-to-delivery cycle to identify and resolve delays or bottlenecks.
• Maintain compliance with SLAs, delivery commitments, and operational KPIs.
• Participate in process improvement initiatives to optimize workflows and enhance data accuracy.
• Support regional projects focused on digitalization and system enhancements.

Requirements

• Bachelor's degree in business or a related field.
• Proficiency in both Korean and English (Mandatory).
• 1-5 years of experience in Customer Service, Order Management, or the medical device field.
• Strong ERP and operational expertise.
• Ability to work in Kuala Lumpur following 1-2 months of training in Seoul, Korea.
• Customer-focused, detail-oriented, and proactive mindset.

Preferred Qualifications

• Experience with projects related to Supply Chain Management.
• Previous experience working within the medical device industry.

Benefits

• Opportunity to work with a leading global medical device company.
• Collaboration with a diverse and talented team in a supportive environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and professional development opportunities.

About the Company

Alcon is the global leader in eye care, dedicated to helping people see brilliantly. We develop and manufacture innovative devices and products that serve the full life cycle of eye care needs, from surgical equipment to consumer contact lens solutions. Founded in 1945, Alcon operates in 180 countries worldwide, driven by a mission to champion progress and improve the lives of patients and customers globally.