Sr. Associate I, Customer Service Support

Responsibilities

• Manage customer and pricing master data within SAP and Salesforce (SFDC) to ensure data consistency and completeness.
• Create and maintain customer accounts and relative attributes to enable efficient sales transactions.
• Verify documentation accuracy for updating customer and price master data in SAP.
• Execute contract operations by creating and maintaining digital contracts using templates and DocuSign.
• Prepare cyclical and on-demand reports based on business requirements.
• Respond to sales inquiries in Japanese regarding master data and contract status.

Requirements

• University degree or equivalent.
• Business level proficiency in both Japanese and English (speaking, reading, and writing).
• Ability to work according to Japan working hours.
• Strong analytical, logical thinking, and problem-solving skills.
• High attention to detail and ability to multitask with speed and accuracy.
• Excellent communication and organizational skills.

Preferred Qualifications

• Previous study or work experience in Japan.
• Experience working in a job transfer capacity with Japanese stakeholders.
• Proficiency with SAP, Salesforce, SharePoint, and Microsoft Office tools.

Benefits

• Opportunity to work with a leading global medical device company.
• Collaboration with a diverse and talented team in a supportive environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and professional development opportunities.

About the Company

Alcon is the global leader in eye care, dedicated to helping people see brilliantly. Founded in 1945, we develop and manufacture innovative devices and products that serve the full life cycle of eye care needs. We operate in 180 countries worldwide, championing progress and innovation to make a lasting impact on the lives of patients and customers.